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Need help? Our Customer Care team is here to answer your questions!

Customer Care:

(866) 237-2201 (Toll free)

Message us here

Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET.

We accept calls through the federal Telecommunications Relay Service (TRS). To learn more, click here.


Written Servicing Request

Qualified Written Requests are required to be submitted to the address listed below. When Neighborhood Loans, Inc. is in receipt of a Qualified Written Request (as defined by RESPA), an acknowledgment notice is sent within five (5) business days and we will respond to you within thirty (30) business days of receipt of your written notice, unless otherwise defined by RESPA guidelines.

Neighborhood Loans, Inc.

Attn: Customer Care Escalations

3138 E. Elwood St.

Phoenix, AZ 85034